Privacy Policy

Dirt Work Innovations LLC ("Dirt Work Innovations," "we," "us," or "our") operates dirtworkinnovations.com. This policy explains what information we collect through the website, how we use it, who we share it with, and what choices you have.

If you have a question about anything here, call us at (501) 306-9932 or email sales@dirtworkinnovations.com.

Who We Are

Dirt Work Innovations LLC is an excavation and site preparation company based in Heber Springs, Arkansas, serving Cleburne County and surrounding areas.

Phone: (501) 306-9932  ·  Email: sales@dirtworkinnovations.com

Information We Collect

Information you give us

When you fill out a contact form, request an estimate, call, text, or email us, we may collect:

• Your name
• Your phone number and email address
• The address or location of the property you are asking about
• Details about the work you want done, including timelines, budget range, and site conditions
• Anything else you choose to include in a message

If you become a customer, we also collect information needed to estimate, schedule, perform, and invoice the work.

Information collected automatically

When you visit the website, our hosting provider and analytics tools may automatically record:

• Your IP address and general location, usually at the city or region level
• Browser type, device type, and operating system
• Pages you viewed, how long you stayed, and the page you arrived from
• Date and time of your visit

This information is collected through cookies and similar technologies. See our Cookie Policy for details.

Information we do not collect

We do not knowingly collect Social Security numbers, financial account numbers, government ID numbers, health information, biometric data, or precise geolocation from the website. Please do not send this kind of information through the contact form.

Property Photography and Drone Footage

We photograph and record project sites, including by drone, to document work in progress, to show completed projects to the property owner, and to use in marketing materials such as our website, Google Business Profile, and social media.

Project imagery may show the property, the structures on it, and the surrounding area. We do not publish street addresses, parcel numbers, or owner names alongside project imagery without permission.

If you are a customer and you would prefer that imagery of your property not be used publicly, contact us and we will remove it from materials we control.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and answer questions about a property or project
• Prepare and deliver estimates
• Schedule, plan, and perform work
• Invoice for completed work and handle payment
• Communicate with you about a project, including scheduling changes and progress updates
• Keep records of work performed
• Understand how people use the website so we can improve it
• Comply with legal, tax, and insurance obligations

We may also use contact information to follow up about a past inquiry or to let you know about services relevant to work we have done for you. You can ask us to stop at any time.

How We Share Your Information

We do not sell your personal information. We share information only in these circumstances:

• Service providers. Companies that help us operate the business, including our website host, contact form and email providers, estimating software, analytics providers, and accounting or invoicing services. These providers may only use the information to perform services for us.
• Additional crews. On larger projects we bring in additional crew capacity. Where that is necessary, we share the information needed to complete the work, such as the property location and the scope of work.
• Professional advisors. Our accountant, attorney, or insurance carrier, where relevant to the business.
• Legal requirements. If required by law, subpoena, court order, or a government request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfer. If the business is sold or merged, customer information may transfer as part of that transaction.

Cookies and Tracking

The website uses cookies and similar technologies to make the site work, to remember preferences, and to understand how visitors use the site. Our Cookie Policy explains what is used and how to control it.

We do not respond to browser Do Not Track signals, because there is no common standard for how they should be handled.

How Long We Keep Information

We keep inquiry information for as long as needed to respond and follow up, and for a reasonable period afterward in case you get back in touch.

We keep customer and project records for as long as needed to service the work and to meet legal, tax, insurance, and warranty obligations, which is typically several years after a project is complete.

Analytics data is retained according to the settings of the analytics tools we use.

How We Protect Information

We take reasonable steps to protect personal information from loss, misuse, and unauthorized access, in line with the Arkansas Personal Information Protection Act. These steps include limiting who has access to customer information, using reputable service providers, and securing the accounts and devices used to run the business.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If a breach of personal information occurs, we will notify affected individuals and the Arkansas Attorney General as required by Arkansas law.

Your Choices and Rights

You can:

• Ask what we have. Request a copy of the personal information we hold about you.
• Correct it. Ask us to fix information that is wrong or out of date.
• Delete it. Ask us to delete information we no longer need to keep for legal, tax, or contractual reasons.
• Opt out of marketing. Ask us to stop sending marketing messages. We will still contact you about active projects.
• Control cookies. Adjust cookie settings through the banner on our site or through your browser.

To make a request, call (501) 306-9932 or email sales@dirtworkinnovations.com. We will respond within a reasonable time, and within 45 days where required by law. We may need to verify your identity before acting on a request.

Depending on where you live, your state may give you additional rights. If you are a resident of a state with a comprehensive consumer privacy law, contact us and we will honor requests to the extent that law applies to us.

Children

The website is intended for adults and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has submitted information to us, contact us and we will delete it.

Third-Party Links

The website may link to other sites, such as our Google Business Profile, social media pages, or industry resources. We are not responsible for the privacy practices of those sites. Read their policies before providing information to them.

Text Messages

If you provide a phone number, we may call or text you about your inquiry or project. Message and data rates may apply. Reply STOP to any text to stop receiving them.

Changes to This Policy

We may update this policy from time to time. The effective date at the top shows when it was last changed. Material changes will be posted on this page.

Contact Us

Dirt Work Innovations LLC
Heber Springs, AR 72543
Phone: (501) 306-9932
Email: sales@dirtworkinnovations.com